Privacy Policy
Last Updated: February 15, 2026
1Information We Collect
We collect various types of information to provide and improve our services. The information we collect falls into the following categories:
Contact Information
- Name and username
- Email address
- Phone number
- Business address
- Company name
Payment Information
- Billing name and address
- Credit card information
- Bank account details (for ACH)
- Payment history
Usage Data
- Call logs and metadata
- SMS/MMS records
- Bandwidth utilization
- Feature usage patterns
- Service performance metrics
Technical Information
- IP address and device ID
- Browser type and version
- Operating system
- Network location
- Device characteristics
Communications Content
- Voicemail recordings
- Call recordings (when enabled)
- Fax content
- Files shared during calls
Location Data
- Emergency dispatch address
- Approximate location (from IP)
- Time zone information
📌 How We Collect This Information
We collect information through three primary methods: (1) Direct provision when you sign up or use our services, (2) Automatic collection as you interact with our platform, and (3) Third-party sources such as business partners or publicly available databases.
2How We Use Your Information
We process your personal information for the following purposes:
2.1 Service Delivery
- Core Communications: Routing calls, delivering messages, and connecting video conferences
- Account Management: Creating and maintaining your account, managing subscriptions
- Billing & Payment: Processing payments, generating invoices, and managing billing disputes
- Technical Support: Troubleshooting issues and providing customer assistance
2.2 Service Improvement
- Quality Monitoring: Analyzing call quality, network performance, and service reliability
- Product Development: Identifying new features and improving existing functionality
- User Experience: Personalizing your experience and interface preferences
2.3 Security & Compliance
- Fraud Prevention: Detecting and preventing unauthorized use, spam, and fraud
- Threat Analysis: Identifying and mitigating security threats to our network
- Legal Compliance: Responding to lawful requests and fulfilling regulatory obligations
- Emergency Services: Providing accurate location data to 911 operators
2.4 Communications
- Service Updates: Notifying you of planned maintenance, outages, or service changes
- Account Notifications: Sending billing reminders, security alerts, and usage reports
- Marketing (with consent): Sharing news about features, promotions, and industry insights
✓ Legal Basis for Processing
We process your data based on: (1) Contractual necessity to provide our services, (2) Legitimate interests in operating and improving our business, (3) Legal compliance with telecommunications regulations, and (4) Your consent for optional features like marketing communications.
3How We Share Your Information
We will never sell or rent your personal information to third parties. We only share your information in the following limited circumstances:
3.1 Service Providers
We share information with trusted third-party vendors who help us deliver our services:
- Telecommunications Carriers: Underlying phone companies that route calls and messages
- Payment Processors: Companies that handle credit card and ACH transactions
- Cloud Infrastructure: Hosting providers that store data and run our applications
- Analytics Services: Tools that help us understand service usage and performance
All service providers are bound by strict confidentiality agreements and data processing terms.
3.2 Legal Requirements
We may disclose information to comply with legal obligations:
- Law Enforcement: Responding to valid subpoenas, court orders, or warrants
- Regulatory Agencies: Complying with FCC, FTC, or other telecommunications regulations
- Emergency Services: Providing location data to 911 operators during emergencies
- Legal Proceedings: Defending OTG Networks in lawsuits or investigations
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you via email and/or prominent notice on our website prior to any such transfer.
3.4 With Your Consent
We may share information with third parties when you explicitly authorize us to do so, such as when integrating with CRM systems or collaboration tools.
4Data Retention
We retain your personal information for different periods depending on the type of data and legal requirements:
| Data Type | Retention Period |
|---|---|
| Account Information | Duration of service + 7 years |
| Call Detail Records (CDRs) | 2 years minimum (regulatory requirement) |
| Billing & Payment Data | 7 years (tax/accounting requirement) |
| Voicemail & Recordings | As configured by customer (30-365 days) |
| Marketing Data | Until consent withdrawn + 30 days |
| Technical Logs | 90 days |
After the retention period, we securely delete or anonymize your data. You may request earlier deletion by contacting our privacy team, subject to legal and contractual requirements.
5Your Privacy Rights
Depending on your jurisdiction (including GDPR, CCPA, and other privacy laws), you have the following rights:
Right to Access
Request a copy of the personal information we hold about you, including details about how we process it.
Right to Rectification
Request correction of inaccurate or incomplete personal information.
Right to Deletion
Request deletion of your personal information, subject to legal retention requirements.
Right to Data Portability
Receive your personal information in a machine-readable format to transfer to another provider.
Right to Object
Object to processing of your personal information for direct marketing or based on legitimate interests.
Right to Restriction
Request limitation of processing under certain circumstances, such as while disputes are resolved.
Right to Withdraw Consent
Withdraw consent for processing activities that rely on your consent, such as marketing emails.
Right to Lodge Complaint
File a complaint with your local data protection authority if you believe we've violated your rights.
📧 How to Exercise Your Rights
To exercise any of these rights, please contact our Privacy Team at privacy@otgnetworks.com or call +1 (888) 800-5666. We will respond to your request within 30 days. You may be required to verify your identity before we process your request.
6Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content.
6.1 Types of Cookies We Use
- Essential Cookies: Necessary for website functionality, login sessions, and security
- Performance Cookies: Collect anonymous data about how visitors use our site
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Track your browsing to deliver relevant advertisements (with consent)
6.2 Managing Cookie Preferences
You can control cookies through:
- Our cookie consent banner when you first visit our website
- Your browser settings (most browsers allow you to refuse or delete cookies)
- Opt-out tools for third-party advertising networks
Note that disabling essential cookies may affect the functionality of our services.
7Data Security
We implement industry-standard security measures to protect your personal information:
7.1 Technical Safeguards
- Encryption: All data in transit is encrypted using TLS 1.3; data at rest uses AES-256 encryption
- Access Controls: Role-based access with multi-factor authentication required for administrative access
- Network Security: Firewalls, intrusion detection systems, and regular security audits
- Secure Development: Code reviews, penetration testing, and vulnerability scanning
7.2 Organizational Measures
- Employee Training: Regular security and privacy training for all staff
- Confidentiality Agreements: All employees sign strict confidentiality agreements
- Incident Response: 24/7 security monitoring and documented breach response procedures
- Third-Party Audits: Regular SOC 2 Type II audits and compliance assessments
⚠️ Data Breach Notification
In the unlikely event of a data breach that affects your personal information, we will notify you within 72 hours via email and provide details about the incident, affected data, and steps you should take to protect yourself.
8International Data Transfers
OTG Networks operates globally, and your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers:
- Standard Contractual Clauses: We use EU-approved SCCs for transfers from the EU/EEA
- Data Processing Agreements: All international processors sign comprehensive DPAs
- Adequacy Decisions: We rely on adequacy decisions where available
- Local Data Centers: Where required, we store data in region-specific data centers
9Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at privacy@otgnetworks.com and we will delete it promptly.
10Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:
- Posting the updated policy on our website with a new "Last Updated" date
- Sending email notification to your primary account email address
- Displaying an in-app notification when you log in
Your continued use of our services after the effective date of changes constitutes acceptance of the updated Privacy Policy.
11Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Privacy & Data Protection Office
We're here to help with any privacy questions or concerns.
privacy@otgnetworks.com
📞 Phone
+1 (888) 800-5666
🕐 Hours
Mon-Fri: 8AM-8PM EST
Sat: 10AM-4PM EST